Internet Subscriber Management System
The Challenge
Subscriber data is scattered across spreadsheets and tickets. Renewals are missed. Plans are inconsistent. Billing is manual and error prone. Support cannot see full history. Cash flow is unpredictable and audits are slow.
Our Solution
A single system for subscriber records, plans, billing, and collections. Onboard customers, assign plans, and manage renewals in one place. Generate accurate invoices. Take payments online or at counters. Track usage and enforce fair use. Keep a full history of installs, tickets, and changes.
Key Benefits
- Fewer billing errors with structured plans and automated invoicing.
- On time renewals through clear cycles, reminders, and easy payment links.
- Faster support with a 360 view of the subscriber, equipment, and tickets.
- Better cash flow visibility with dashboards and aging reports.
- Cleaner audits with role based access and complete activity logs.
-
Key Features
Subscriber onboarding and KYC
Create customer profiles with contact, address, and ID checks. Capture service location and geocodes. Store signed documents in the record.
Plans and service packages
Configure prepaid and postpaid plans. Speed, data caps, throttling rules, and add ons. Prorate on mid cycle changes.
Installation and CPE management
Schedule installs and activations. Track CPE inventory, serials, and assignments. Record signal checks and site photos.
Billing cycles and invoices
Define monthly or custom cycles. Auto generate invoices with taxes and discounts. Provide statements and QR codes for payment.
Payments and collections
Integrate payment gateways and bank transfers. Post receipts automatically. Send reminders for overdue accounts. Apply late fees by policy.
Usage monitoring and fair use
Collect usage data from radius or gateways. Enforce caps, throttling, and top ups. Alert customers before limits are reached.
Network and IP resources
Track IP pools and assignments. Record ONT, router, and modem details. Link subscriber service to access network nodes.
Reporting and dashboards
Active subscribers, churn, ARPU, collections, and service levels. Export CSV and PDF for finance and operations.
Integrations and APIs
Connect to radius, payment gateways, finance, and CRM. REST APIs and webhooks for provisioning and updates.
Security and governance
Role based access, activity logging, and versioned records. Clear separation between sales, support, and finance permissions.
Languages
English at launch. Multilingual support available as an upgrade when required.
Who uses it
ISP owners and managers, customer care teams, field installers and technicians, billing and finance, and NOC teams handling outages and IP resources.