Task Management System
The Challenge
Work arrives from everywhere. Emails, chats, meetings, and walk-ins. Requests go missing. Due dates are unclear. Hand offs stall. Managers cannot see workload or status. Results are late and audits are painful.
Our Solution
A single place to capture, assign, and complete work. Create tasks from forms, emails, or meeting actions. Set owners, due dates, and priorities. Track progress in lists, boards, and calendars. Use reminders and SLA timers. Keep a clean history of comments, files, and decisions.
Key Benefits
- Clear ownership and on time delivery with due dates and reminders.
- Less chaos with one queue per team and shared visibility across departments.
- Faster hand offs using templates and dependencies.
- Cleaner audits with activity logs and linked documents.
- Better planning from dashboards that show workload and throughput.
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Key Features
Capture and intake
Create tasks from web forms, email, meeting decisions, and citizen requests. Auto tag by category and location.
Assignment and priorities
Assign owners and watchers. Set priorities and due dates. Add labels and custom fields for reporting.
Views for every team
Switch between list, Kanban board, and calendar. Group by owner, status, or department. Save and share views.
Reminders and SLAs
Set reminders and escalation rules. SLA timers for time sensitive work. Surface overdue tasks automatically.
Templates and recurring work
Build templates for common workflows. Create recurring tasks for inspections, reviews, and monthly checks.
Collaboration and files
Comment threads with mentions. Attach files and link to records. Track edits and keep version history.
Dependencies and approvals
Set task dependencies. Block start or completion until prerequisites are done. Simple approval steps where needed.
Reporting and dashboards
Monitor open vs closed, throughput, and average cycle time. Filter by team, category, or priority. Export CSV and PDF.
Integrations
Create tasks from the session and meeting system. Link to procurement, archiving, and email. Webhooks for external triggers.
Security and governance
Role based access, activity logging, and retention rules. Clear separation between requester, assignee, and approver permissions.
Mobile and accessibility
Mobile friendly for field teams. Accessible labels and keyboard navigation for staff tools.
Who uses it
Municipal departments, operations and facilities teams, project managers, clerks, supervisors, and IT service teams who need visibility and accountability.